MidasDon't worry — we're always in touch. Any question about setup, your key or payment gets sorted in your personal cabinet: press “Support” in @MidasGridBot.
Updated 29 October 2026 · Midas 5.40
Support for Midas runs through the Telegram bot @MidasGridBot: open it, press "Support", write your question in one message and attach a screenshot or a file if it helps. A built-in assistant answers common questions first. If it cannot, or you press "Call a human", the question goes to a person and the reply arrives in the same chat. Before you write, a few minutes in the help center often solves it.
How do I get help with Midas?
- Look at the right guide. Most problems with a first launch are covered in the help center. The quick map is below.
- Open the bot. In Telegram open @MidasGridBot and press Support in the menu.
- Write one clear message. Say what you did, what you expected and what happened. Add the details from the list in the next section.
- Use the assistant. It answers common questions about keys, files, installation, payments and settings. If the answer did not help, press Call a human and your question, with the assistant's answer, goes to a person.
- Wait for the reply in the same chat. Answers come back inside the bot, so keep notifications for the bot switched on.
Support helps with installation, keys, files, payments and how the panel works. It does not give individual investment advice and does not forecast the price.
What should I include in my message?
The more of this you send at once, the fewer questions come back.
- MT5 account number (the login, digits only). The key is tied to it.
- Midas version. It is written in the header of the panel on the chart, for example "Midas 5.40".
- Broker and account type. Is it a cent account, and does MT5 show "Hedge" next to the number?
- What exactly happened. The line from the Experts tab of MT5 (Ctrl+T) is the most useful thing you can paste. A screenshot of the chart with the panel is next.
- Your plan and the purchase date if the question is about a license.
- For a payment question: the network (TRC20 or BEP20), the transaction ID (TxID), the amount and roughly when you sent it.
Never send your MT5 password, the investor password, a seed phrase or a private key. Support never needs them, and the bot asks only for the account number.
Quick map of common problems
| Problem | Where to look first |
|---|---|
| The advisor does not trade | Check that the AutoTrading button is green, that "Allow Algo Trading" was ticked when attaching, and read the Experts tab: Troubleshooting |
| "Key invalid" or "account not allowed" | The account number in the terminal must match the number in the file name Midas5_<account>.set. After "Other account" in the bot, download the new file: Install, step 8 |
| "No connection" to the license server | Add https://lic.midasgrid.com to the WebRequest list in MT5 (Tools → Options → Expert Advisors): Install, step 6 |
| Where to put the files, how to attach | Install Midas in 10 steps and Install & start |
| The panel looks wrong or objects remain on the chart | Troubleshooting |
| Alerts to your phone | Monitoring & alerts |
| A top-up has not arrived | In the bot, Cabinet → Top up → Check payment. If it still does not show, send the TxID to support |
| Moving the key to another account | Cabinet → Other account → send the new number → download the new .set file. The number of changes per month is limited |
| Refunds | Within 90 days if the key was never activated; within 30 days if Midas could not be started through our fault and support did not fix it in 7 days. Support → Call a human. Details in the license terms |
Frequently asked questions
Where can I contact Midas support?
Only in the Telegram bot @MidasGridBot: open it and press "Support". The whole conversation stays in one chat, so nothing gets lost. The site lists no e-mail address or personal accounts. If someone writes to you elsewhere claiming to be Midas support, do not trust it.
What should I send to support?
Your MT5 account number, the Midas version from the panel header, your broker and account type, what you did and what happened, ideally the line from the Experts tab of MT5 and a screenshot. For a payment question add the network, the TxID and the amount.
How do I reach a real person, not the assistant?
Write your question in the bot. If the assistant's answer did not help, press "Call a human" under it. The question, together with the assistant's answer, then goes to a person, and the reply arrives in the same chat.
Can support tell me which settings or deposit to use?
Support can explain what each setting does and where to see its arithmetic on the Grid tab. It cannot give individual investment advice or forecast the price. For your own numbers use the grid calculator and read Risk, plainly.
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